Fg88 FAQ – Common Questions & Support Center

The minimum age to register on fg88 is 18. We strictly enforce age verification and do not provide services to anyone under 18. You may be asked to provide proof of age during KYC verification.

No. Under fg88's policy, each individual may only hold one account. If multiple accounts are detected, all of them will be permanently closed and any deposited funds may be forfeited.

KYC (Know Your Customer) verification is required for security and fraud prevention. It is mandatory before any withdrawal. Upload a clear photo of your national ID or passport. Verification is typically completed within 24 hours. You will be notified by email or SMS once verified.

Yes, you can update your mobile number and email address from Account Settings. Identity verification will be required before any changes are made. A verification code will be sent to your existing number or email address. If you run into any issues, contact fg88 Support for assistance.

After logging in, click the "Deposit" button. Select your preferred payment method (Mobile Banking, Net Banking, etc.). Enter the amount and follow the on-screen instructions. Most deposits are credited to your account within a few minutes.

The minimum deposit amount on fg88 varies by payment method. For mobile banking, deposits generally start from BDT 100. The minimum withdrawal amount is BDT 500. Visit the Deposit page for information on maximum limits.

Withdrawals at fg88 are typically processed within 24 hours. Accounts with completed KYC verification are processed faster. Minor delays may occur during peak periods or on holidays. Once you submit a withdrawal request, you can track its status on your dashboard.

Wait 15–20 minutes first. If the funds still haven't arrived, collect the deposit reference number or a screenshot and contact fg88 via live chat or a support ticket. Our team will resolve the issue within 30 minutes.

Yes, KYC verification is mandatory before processing any withdrawal on fg88. This is to protect your account and funds. If you have not completed KYC yet, go to Account Settings to finish the verification.

New members receive a welcome bonus on their first deposit after registration. Apply any applicable promo code at the time of deposit. The bonus will be credited to your account automatically. Visit the Promotions page to see current offers.

No, bonuses cannot be withdrawn directly. You must place a specified amount in bets using the bonus (wagering requirement). Once the wagering requirement is met, any winnings from the bonus can be withdrawn. Each bonus has its own wagering terms — see the Promotions page for details.

Share your referral code with a friend. When your friend registers using that code and makes their first deposit, you will receive a referral bonus. Your friend will also receive a special welcome bonus. Find your referral code in Account Settings or on the Promotions page.

Bonus validity varies by type. Welcome bonuses generally must be used within 7–30 days. Daily or weekly offers expire according to their respective schedules. Any unused bonus is automatically cancelled once it expires. The validity period is always stated in the bonus offer details.

fg88 offers Sports Betting (cricket, football, tennis, badminton, and 30+ sports), Live Casino (baccarat, roulette, blackjack, Teen Patti), slots (thousands of themes), virtual games, and much more. All games are accessible from a single account.

Yes, fg88 is fully optimised for mobile play. You can play directly through your mobile browser, or download the fg88 app for an even better experience. The app is available for both Android and iOS.

First, refresh your browser or restart the app. Check your internet connection. Clear your browser cache. If the problem persists, contact us via live chat. If a technical game error causes a financial discrepancy, fg88 will investigate and resolve it.

Live Sports Betting lets you place bets on matches in real time as they unfold. Odds update continuously based on how the match progresses. Go to the Sports Betting section and select the "Live" tab. Choose your preferred match and market, set your stake, and confirm your bet.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. You will receive an OTP or a password reset link. Use it to set a new password. Make your new password strong — include numbers, uppercase and lowercase letters, and special characters.

Change your password immediately and notify fg88 via Live Chat. fg88 will temporarily lock your account and investigate. Use the option to log out of all devices. Enable 2FA to protect your account going forward.

Go to the "Security" section in your Account Settings. Enable "Two-Factor Authentication". Choose between mobile OTP or an Authenticator app. Once activated, an OTP code will be required at every login. This makes your account significantly more secure.

Yes. fg88 is committed to the highest standards of privacy. Your personal information is protected with SSL encryption and is never shared with third parties. Please read our Privacy Policy for full details.

Use cooling-off for a short break or self-exclusion for a longer one. To permanently close your account, contact fg88 Support. Make sure to withdraw any remaining balance before closing your account. All options are detailed on the Responsible Gaming page.